Contec, LLC (“Contec,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through www.gocontec.com and associated website pages and forms that link to this policy. It also explains the choices available to you regarding that information.
- Scope of This Policy
This policy applies to visitors to our website and individuals who submit website inquiries, request information about our services, or subscribe to communications through our website.
It does not describe all information Contec handles in its business operations, including employee records or personal information processed on behalf of customers in connection with logistics, fulfillment, testing, repair, or other services. Those activities are governed by applicable law, relevant contracts, and any separate privacy notices provided for those purposes. - Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information:
• Contact and business information: Your name, business email address, telephone number, company name, job title, and other contact details you provide.
• Inquiry and communication information: Information you include in contact forms, service requests, newsletter subscriptions, or related communications with us.
• Website and device information: Your IP address, browser type, device information, operating system, referring website, pages visited, and dates and times of website interactions.
• Communication preferences: Your interests, subscription selections, and marketing preferences.
We collect information directly from you when you submit it and automatically through website technologies, such as cookies and server logs. Providers that support our website and analytics may also collect or process information on our behalf.
Please do not submit sensitive personal information, such as Social Security numbers, financial account details, or medical information, through general website inquiry forms. - How We Use Personal Information
We use personal information as reasonably necessary to:
• Respond to inquiries, provide requested information, and discuss our services.
• Follow up on requests and communicate with prospective or existing business customers.
• Send newsletters, industry updates, event invitations, and other marketing communications, with consent where required.
• Operate, maintain, troubleshoot, and improve our website.
• Understand website traffic and visitor engagement.
• Detect and address fraud, unauthorized access, and other security concerns.
• Comply with legal obligations, respond to lawful requests, resolve disputes, and protect our rights.
We limit our collection and use of personal information to what is reasonably necessary for the purposes described in this policy. If we intend to use information for a materially different purpose, we will provide additional notice and obtain consent where required by law. - How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:
• Service providers: Companies that support website hosting, data storage, customer relationship management, email communications, analytics, security, and other business functions.
• Affiliates: Contec affiliated companies involved in responding to your request or supporting the activities described in this policy.
• Professional advisers: Legal counsel, auditors, insurers, and other advisers when necessary for their services.
• Authorities and other parties: When required by law or reasonably necessary to address fraud or security incidents, enforce agreements, or protect the rights, property, or safety of Contec or others.
• Parties to a business transaction: In connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable protections.
Contec does not sell personal information” and identifies disclosures to service providers, cloud providers, analytics providers, IT service providers, business operations providers, and security monitoring providers - Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality and security and help us understand how visitors use our website.
Cookies are small files stored on your device. Depending on the technologies used, they may remember preferences or collect information about website activity.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Marketing email preferences are managed separately from browser cookie settings.
Contec does not currently provide a separate cookie preference management tool. - Marketing Choices
You may opt out of marketing emails by using the unsubscribe link included in those emails or contacting us at privacy@gocontec.com.
Opting out of marketing does not prevent us from responding to your inquiries or sending necessary service, administrative, or legal communications. - How Long We Retain Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
In determining retention periods, we consider:
• The nature of the information and the purpose for which it was collected.
• Whether an inquiry, request, or business relationship remains active.
• Your communication preferences and applicable privacy requests.
• Legal, contractual, recordkeeping, security, and dispute-resolution requirements.
When information is no longer needed, we delete, anonymize, or securely dispose of it in accordance with applicable requirements and our records management practices. - Information Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No website, information system, or method of transmission is completely secure. We cannot guarantee absolute security. - Your Privacy Rights and Requests
Contec is committed to protecting personal information and maintaining transparency regarding our data practices. Depending on your location and applicable law, you may have certain rights regarding the personal information we collect and process. Individuals who wish to inquire about their personal information, exercise available privacy rights, or submit a privacy-related request may contact Contec using the contact information provided in this Privacy Policy. We will review and respond to requests in accordance with applicable legal requirements and our internal policies. Contec reserves the right to take
reasonable steps to verify the identity of individuals submitting requests before providing access to or modifying personal information
International Privacy Rights: If Contec is subject to the GDPR or other international privacy laws, individuals located in applicable jurisdictions may have additional privacy rights. Contec will honor such rights as required by applicable law.
Other Applicable Privacy Rights
Depending on other applicable laws, you may have additional rights, including the right to opt out of targeted advertising or certain profiling and to appeal a decision regarding a privacy request.
How to Exercise Your Rights
To submit a privacy request, email privacy@gocontec.com with the subject line “Privacy Request.” Describe your request and provide sufficient information for us to locate relevant records.
Where permitted by law, we may need to verify your identity or an authorized representative’s authority. Verification requirements depend on the type of request. Please do not send sensitive identification documents unless we request them through an appropriate channel.
If we cannot fulfill a request, we will explain the reason and provide information about available appeal or complaint options where required. We will not discriminate against you for exercising applicable privacy rights. - International Processing
Personal information may be processed in the United States and other countries where Contec or its service providers operate. Privacy laws in those countries may differ from those in your location.
Where applicable law requires safeguards for international transfers, we use the appropriate transfer arrangements and protections. You may contact us to request information about safeguards relevant to your information. - Children’s Privacy
Our website is intended for business and professional audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.
If you believe a child under 13 has provided personal information to us, contact privacy@gocontec.com. If we determine that such information was collected in violation of applicable law, we will take appropriate steps to delete it. - Third-Party Links
Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own privacy notices. We encourage you to review those notices before providing personal information. - Changes to This Policy
We may update this policy as our website, business practices, or legal requirements change. We will post the revised policy and update the “Last Updated” date.
For material changes, we will provide additional notice and obtain consent where required by law. - Contact Us
For questions about this policy or to submit a privacy request, contact:
Contec, LLC Mailing Address: 1011 State Street, Schenectady NY 12307 Email: privacy@gocontec.com Website: www.gocontec.com